Complaint Management System
Handling customer complaints is easier now.
Every business needs an online complaint system that provides multichannel capabilities, advanced reporting functionalities as well as a platform for cross-functional collaboration and immediate customer feedback system.
What is Complaint Management software?
Complaint management is the process of handling, managing, responding to, and reporting customer grievances. This process requires a streamlined approach and constant monitoring to ensure faster resolutions
Collect tickets from various channels and segregate them in one place
Nowadays, customers approach you from everywhere, so you need complaint tracking software with multichannel capabilities to respond quicker to their queries. 1sbit Complaint Management software collects all support tickets from different channels and organizes them under one tab, to help agents respond to all of them
Assign the tickets to the right agent and notify them promptly
When a customer submits a complaint, it needs to be routed to the right department or person. While this process can be done manually, it increases the risk of delays. Automate this process with your complaints handling software helping your team to resolve each issue faster.
Save time, manage effort, and optimize productivity using intuitive Automations
An efficient complaint management system must enable you to automate the repetitive but important actions that are pivotal to your business process. Automations in Complaint Management System are flexible, easy to configure, and widely customizable.